Refund Policy
At Pure8KStream, your satisfaction is our top priority. We are committed to providing a premium, stable streaming experience and offer a worry-free approach to our services.
If you experience any technical difficulties, please reach out to our 24/7 support team. If we are unable to resolve a server-side issue within 7 days of your report, you are entitled to a full refund.
Our Fair Use Guidelines
While we aim to be as flexible as possible, refunds are generally not provided for:
- Issues caused by your device, internet connection, or local network
- Account suspension due to breaking our Terms & Conditions
If you entered incorrect details (like a wrong MAC address) during signup, don't worry—just contact us and we will update your account immediately at no extra cost.
Device Flexibility
- Device Transfers: If you get a new device, we provide a one-time subscription transfer to your new hardware.
- Multi-App Support: Our M3U playlists allow you to use various apps to find the player that works best for you.
How Refunds Work
- 30-Day Window: You can request a refund within 30 days of your initial purchase.
- Simple Process: Once approved, refunds are processed immediately.
- Banking Times: Depending on your bank, funds typically appear in your account within 5–10 business days.
- Future Service: We hope to welcome you back anytime in the future!
How to Request a Refund
Just follow these simple steps:
- Contact us through the contact form
- Use the same email you used to subscribe
- Include your invoice number and MAC address (if applicable)
Final Note
By subscribing to Pure8KStream, you agree to our Refund Policy and Terms & Conditions. We strive to be the most transparent and fair IPTV provider in the industry, and we value the trust you place in our service.